The Customer agrees to be bound by these Terms and Conditions (“Terms”), which govern all sales of products provided by Frontline Respirators LLC ("Frontline"), its affiliated companies, and authorized distributors. These Terms, together with any applicable quotations, sales orders, or service agreements, constitute the entire and exclusive agreement between the parties and supersede all prior or contemporaneous discussions, negotiations, understandings, or representations, whether written or oral. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
1.1. Frontline warrants its products against manufacturing defects in workmanship and materials, as well as product recalls, for a period of one (1) year from the date of purchase. This warranty excludes normal wear and tear, misuse, and improper installation.
2.1. Upon notice in writing, Frontline will replace any product defects in a timely fashion at Frontline's sole discretion. All products must be returned to the required Frontline designated facility for inspection of the claimed damaged product in order to take appropriate action.
3.1. Frontline in no event will be liable for any indirect, incidental, special or consequential damages. Loss of profits will not be covered in any way to any of Frontline related products or training services regardless of legal theory asserted.
3.2. Frontline shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or labor disputes.
4.1. The Customer agrees to indemnify, defend, and hold harmless Frontline and its affiliates, officers, agents, and employees from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or in connection with the Customer’s misuse of products, noncompliance with applicable laws, or negligence.
5.1. All sales are final, unless with an approved return request from Frontline Sales Manager within 30 days of purchase. Product needs to be new and unopened in its original packaging. Restocking fees of up to 15% may apply and the buyer is responsible to ship the product back to Frontline’s warehouse.
6.1. Requests for order cancellation on the same day the order is placed must be communicated and confirmed via telephone and subsequently submitted in writing via electronic mail. Once an order has been shipped, it cannot be canceled, and any request for a refund will necessitate adherence to the established return process.
6.2. Orders for customized goods that have received explicit Customer approval through a proofing process are considered final and binding. Once the Customer has provided approval and the production phase has begun, these orders are not subject to modification or cancellation. The Customer explicitly acknowledges that these items are manufactured according to their specific requirements and, as such, are not suitable for resale or reuse by the vendor.
7.1. All products will be shipped using a third-party freight carrier selected by the Customer or, if not specified, by Frontline at its sole discretion. Shipping costs, unless otherwise stated in writing, shall be borne by the Customer.
7.2. Risk of loss or damage to the products shall pass to the Customer upon the Frontline’s delivery of the goods to the freight and parcel carrier, regardless of whether the shipment is prepaid, collect, or third-party billed. Title to the goods shall also pass to the Customer at this point. Frontline shall not be responsible for any damage, loss, or delay occurring in transit.
7.3. The Customer is responsible for inspecting all shipments immediately upon receipt and for filing and documenting any claims directly with the freight carrier for products lost or damaged in transit. Shipments must be inspected prior to signing the delivery receipt. By signing the delivery receipt as free of damage, the Customer acknowledges that the shipment was received in good condition, and Frontline assumes no liability for any subsequently reported damage. Frontline will provide reasonable assistance to help facilitate the claims process; however, it assumes no liability for such claims.
7.4. All delivery dates are estimates only and are not guaranteed. Frontline shall not be liable for any delay in shipment or delivery caused by the carrier, weather, acts of God, government regulations, supply chain disruptions, labor disputes, or any other cause beyond Frontline’s reasonable control.
7.5. For international shipments, the Customer is responsible for all applicable customs duties, taxes, import permits, and compliance with local regulations.